About-us – lichnaasistencija.mk

About us

About Our Assistance Company

We are an assistance company passionate about making our clients feel safe. With our dedication, accessibility, and responsibility, we aim to provide the absolute best personal assistance.

We have a simple goal! From the very beginning and throughout your personal assistance process, you are at the center of our focus. We want to get to know you and understand how you would like your assistance to be. That’s why we know you will be satisfied with us as an assistance company—because your personal assistance will be exactly as you need it. We also provide guidance on how to compare different assistance providers.

Personal Support Built Around You

We stay closely connected with you to ensure your personal assistance is tailored to your needs, delivered with care, and continuously improved through open communication.

Monitoring

Expect us to contact you regularly to find out how it is working for you and whether you are satisfied with your personal assistance. Please let us know if there is anything else we can do, and most importantly, how your assistance can be improved.

Customer satisfaction

We believe that good collaboration lies in the details. Do you want us to manage everything related to your assistance, or just support you in your own supervisory role? The choice is yours, but we are always here for you. You decide how your personal assistance should be designed.

Our motto is personal contact

Shortly after becoming our client, you will get to know all of us working at the office closest to you. We and your contact person want to know who you are and how to create the personal assistance you have always wished for!

Core values

For personal assistants, it is important that the customer and their assistance are the focus. Based on this, personal Assistans designed some basic ideas that will make their way into the business.

Personal assistance is always client-centered

The client decides on the assistance and is involved in how support is designed, always based on the client’s own decisions.

Personal assistance is vital to the client’s life

As an assistance company, we are responsible for safeguarding the client’s right to assistance and maintaining a high standard of quality in everything we do.

We are a family-run assistance company

We are accessible and responsive, with a personal approach. This allows us to truly understand our clients, their wishes, and how each individual prefers their assistance to be delivered.

Client, assistants, and assistance company

Through collaboration and communication, we come together to create personal assistance that is truly effective and meaningful.

Satisfied and confident personal assistants

With assistants who enjoy their work, maintain close contact with their manager, and have the right skills, we ensure that the client always remains at the center of focus.