Assistance provider – lichnaasistencija.mk

Organizer of Assistance

Personal Assistance Provider – What is important to consider?

Selection of a Personal Assistance Provider

There are many factors to consider when choosing an Assistance Provider. We have divided them into two parts that we consider the most important.

The first part concerns checking whether the organization is trustworthy and provides support in accordance with applicable laws and regulations. Once you are assured that the organization operates responsibly and legally, there are additional aspects to consider to assess whether you will be able to work well together — these are covered in the second part.

The assistance provider assumes all responsibilities related to employment.

This includes everything — from recruiting assistants and managing salaries, taxes, and contributions, to providing a safe and secure working environment for the assistants. The provider is also responsible for submitting reports to the relevant institutions, such as the Social Security Fund and the Public Revenue Office.

Frequently Asked Questions (FAQ)

Questions and answers about assistive devices

Are you a member of an employers' organization, and do your assistants have a collective agreement?

Our organization is a member of an employers' organization, through which we receive professional support and information in the field of labor legislation and employment relations.

Regarding collective agreements, if there is a valid sectoral or other applicable collective agreement, it is also applied to our employees, ensuring clarity and security in their working conditions.

How does the Personal Assistance process begin?

The process begins with submitting a request to the competent Center for Social Work according to the person’s place of residence.

The Center for Social Work conducts a professional assessment of needs based on a medical opinion issued by qualified medical professionals, as well as an assessment of the person’s functional condition. Based on this, a decision is made determining the right to personal assistance and the scope of the service.

The procedure before the Center for Social Work takes at least one month, depending on the completeness of the documentation and the pace of the process.

After the decision is made, the user selects a licensed social service provider who will carry out the personal assistance.

Our organization is a licensed provider of personal assistance services and delivers the service in accordance with the legal regulations and the issued decision.

After selecting the provider, we jointly plan the start of the service, prepare contracts, and develop a support implementation plan.

Do you provide training for your assistants?

For years, we have been offering digital training for our assistants, which we develop and regularly update. New assistants begin with basic training, through which they acquire the necessary knowledge to work as a personal assistant.

In addition, we provide advanced training, as well as training tailored to the specific needs of the users. Our regional managers regularly organize and invite assistants to training sessions and workshops on various topics, which are held in our offices.

“Check if the assistance provider is trustworthy”

What should a Personal Assistance provider be like?

Most organizers operate professionally and responsibly, but it is important to check certain aspects to avoid the risk of choosing an untrustworthy organizer. Engaging an untrustworthy organizer may lead to inadequate provision of Assistance, which could expose the user to risks or abuse. There is also a possibility that the Assistance could be misused for illegal purposes.

For example, an untrustworthy provider may:

Fail to comply with applicable laws and regulations when organizing the Assistance;
Fail to provide an appropriate quality of service;
Misuse the assistance for financial irregularities.

When you choose a provider to organize your Assistance, it becomes your assistance provider. This means that the organization has responsibility in two areas:

Personal Assistance Service Provider

The organization ensures that your assistance is carried out safely and securely, in accordance with the approved decision and your personal preferences. This includes daily support and documentation management, as well as background activities — training, recruitment, and financial management — to maintain a high quality of service.

Employer

The organization It assumes full responsibility for its employees, ensuring payment of salaries, pension and social insurance, as well as appropriate insurance in case of work-related injury or accident.

What competencies do the employees have?

Inform yourself about the knowledge and experience of the Assistance Coordinator and the administrative team, as they directly affect the quality of the support you receive.

In our organization, all employees are properly qualified, undergo thorough training, and continuously upgrade their knowledge through practical experience and teamwork.