lichnaasistencija.mk

Take care

Unique and Flexible Personal Assistance

As a user, you have the opportunity to make decisions about every aspect of your personal Assistance. That is exactly what we offer you!
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This is how we think about personal assistance

We work towards a simple goal. From our first meeting and throughout our collaboration, you as the assistance user and your assistance are at the center. We get to know you and how you prefer to receive personal assistance. In this way, the assistance will be exactly as you wish.

Personal support tailored to you

We stay closely connected with you to ensure your personal assistance is tailored to your needs, delivered with care, and continuously improved through open communication.

Monitoring and Evaluation

We will contact you regularly to check how your Personal Assistance is functioning and whether you are satisfied with the support you receive. We encourage you to let us know if there is anything we can do additionally — and most importantly, how we can further improve the service you receive.

User Satisfaction

We believe that good collaboration is built through attention to detail. Do you want us to manage all aspects related to this service, or to support you while you take the supervisory role? The choice is yours — we are always here for you. You decide how your personal Assistance will be organized and carried out.

Our motto is personal contact

Shortly after you become our user, you will meet everyone who works in the office closest to you. Both we and your contact person want to get to know you better and, together with you, create the personal assistance you have always wished for.

Real stories. Real care.

Listen to the stories of families and individuals whose lives have been changed thanks to professional and compassionate support.

My son Arjun has cerebral palsy, and it seemed impossible to find the right caregiver. This service understood his needs from day one. Their trained caregivers handle physical and behavioral challenges with great patience.

Elena Petrovska

Skopje

My father suffered a stroke last year, and mobility became a challenge. The caregiver we were provided with is gentle, skilled, and very supportive. For the first time, he feels confident carrying out everyday tasks.

Marko Iliev

Measurer

My brother has neuromuscular weakness, and we always struggled to find caregivers who truly understood his limitations. This company provided us with a trained, compassionate, and consistent caregiver.

Arlinda Dervishi

Tirana

My daughter Rija has Down syndrome, and changes in routine can easily upset her. The caregiving team created a consistent routine and built trust from the very first visit. It was a great relief for us as parents.

Mirjeta Hodža

Shkodër

What I value most is professionalism. The caregivers are trained in communication, hygiene, and disability-specific care. It shows in every interaction.

Learta Çerimi

Elbasan

Frequently Asked Questions (FAQ)

More About Personal Assistance

What influence do you have as a user on your Personal Assistance?
Instead of deciding for you, we ask: what do you want to have influence over in your personal Assistance?
For example, you decide which personal assistants will work with you and participate in deciding how your additional support will be used. The list could go on, but the basic rule is simple — you have a say in everything you want, and you can entrust the rest to us.
That is not a problem at all. We support you in your role as supervisor and are always here to help. If there are tasks you do not wish to handle yourself, you can delegate them to your contact person.
We do not have a predefined model — together we will shape the supervisory role in a way that best suits you.
Yes, Personal Assistants provides support 24/7. We are always ready to help, ensuring that you receive the care you need at any time.
Yes, as a user you have complete freedom to create the schedule independently. You receive all the necessary permissions in the application, where you can enter and edit the schedule.
The only condition is that the schedule complies with labor legislation and collective agreements, especially regarding daily and weekly rest periods, as well as working hours.
For example, the length of the shifts and the choice of assistants who will work with you completely depend on your decisions.
As a user, you can participate and provide suggestions regarding the organization of the service, including the allocation of approved funds. However, the salaries of personal assistants are determined by the service provider, as the employer, in accordance with legal regulations, applicable standards, and the approved budget. We will inform you and involve you in the planning, so that the funds are used transparently and within the legal and financial regulations.

In several settings, we provide access to a network of substitutes. However, our priority is continuity in working with the same assistants, as this ensures security and stability for the user. Therefore, we recommend that the schedule be filled first with regular assistants:

1. First, the shifts are covered by your regular assistants.

2. If needed, the shifts are covered by substitutes.

3. As a third option, in urgent situations, we provide personal assistants from our network of temporary substitutes.

We understand that. The user has the right to participate in the selection of the personal assistant.
You can choose an assistant from the existing personal assistants who are already engaged with us and meet the legal employment requirements.
If you wish to propose a person who is not part of our existing team, that person must meet the legal employment requirements and be registered in accordance with applicable regulations before starting work.
If needed, we will assist you in the process of posting a job advertisement, selection, and administrative procedure. If you wish to participate independently in the selection, we will provide the necessary support.
Our goal is to create, together with you, a form of support that best meets your needs, in accordance with legal regulations.
We work according to an approach that places the individual needs of the user at the center of support, based on an individual assessment and the active involvement of the person in the process.
The focus is on you as the user and on your active participation — from choosing and selecting personal assistants to the way your support is organized and delivered.
Regardless of the model of your Personal Assistance, we are always here to provide you with advice, support, and help. Through close communication and high availability, your contact person will assist you with all questions and concerns.
In the evening hours, at night, and during weekends, when the office is closed, our on-call service is available to you 24/7.

In the end, your personal assistants are the ones who handle lifting heavy loads. We focus on your personal assistants so they can best focus on you. One of our tasks as an assistance company is to provide a good working environment for your personal assistants, something we are constantly working on.

We know that satisfied and happy assistants also improve your quality of life. Security through collective agreements, extensive training opportunities, and benefits are non-negotiable for us.

For a personal assistant, job security and having the appropriate knowledge and skills are the foundation for quality support. All personal assistants attend mandatory training, such as first aid, basic assistant training, fire safety, and other relevant topics.

Additionally, we organize training tailored to you as a user — your disability and the aids you use. Our standard is to conduct 2–3 training sessions per year.

Yes, we provide legal support related to your personal Assistance and work with lawyers and legal advisors. We assist our users with legal aspects before a reassessment of the right to Assistance, and if you receive an unfavorable decision, we represent you in court proceedings as well.

As our user, these legal services do not incur any additional costs for you.