lichnaasistencija.mk

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Unique and Flexible Personal Assistance

As a client, you have the ability to decide every aspect of your personal assistance. That’s what we offer!
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This is how we think about personal assistance

We work towards a simple goal. From our first meeting and throughout our collaboration, you as the assistance user and your assistance are at the center. We get to know you and how you prefer to receive personal assistance. In this way, the assistance will be exactly as you wish.

Personal Support Built Around You

We stay closely connected with you to ensure your personal assistance is tailored to your needs, delivered with care, and continuously improved through open communication.

Monitoring

Expect us to contact you regularly to find out how it is working for you and whether you are satisfied with your personal assistance. Please let us know if there is anything else we can do, and most importantly, how your assistance can be improved.

Customer satisfaction

We believe that good collaboration lies in the details. Do you want us to manage everything related to your assistance, or just support you in your own supervisory role? The choice is yours, but we are always here for you. You decide how your personal assistance should be designed.

Our motto is personal contact

Shortly after becoming our client, you will get to know all of us working at the office closest to you. We and your contact person want to know who you are and how to create the personal assistance you have always wished for!

Real stories. Real care.

Hear from families and individuals whose lives have been transformed by compassionate, professional care.

My son Arjun has cerebral palsy, and it seemed impossible to find the right caregiver. This service understood his needs from day one. Their trained caregivers handle physical and behavioral challenges with great patience.

Elena Petrovska

Skopje

My father suffered a stroke last year, and mobility became a challenge. The caregiver we were provided with is gentle, skilled, and very supportive. For the first time, he feels confident carrying out everyday tasks.

Marko Iliev

Measurer

My brother has neuromuscular weakness, and we always struggled to find caregivers who truly understood his limitations. This company provided us with a trained, compassionate, and consistent caregiver.

Arlinda Dervishi

Tirana

My daughter Rija has Down syndrome, and changes in routine can easily upset her. The caregiving team created a consistent routine and built trust from the very first visit. It was a great relief for us as parents.

Mirjeta Hodža

Shkodër

What I value most is professionalism. The caregivers are trained in communication, hygiene, and disability-specific care. It shows in every interaction.

Learta Çerimi

Elbasan

Frequently Asked Questions (FAQ)

More about personal assistance

What influence do you have as a client in your personal assistance?
Instead of deciding for you, we ask: what do you want to have influence over in your personal assistance? For example, you decide which personal assistants will work with you, and you are involved in deciding how your additional support is used. The list goes on and on, but the rule is that you have a say in everything you want, and you leave the rest to us.
That is not a problem. We support you in your role as a supervisor and are always here to help. If there are tasks you do not want to handle yourself, you can delegate them to your contact person. We do not have a predefined model, but we will develop a supervisor role form that works well for you.
Yes, Personal Assistants provides support 24/7. We are always ready to help, ensuring that you receive the care you need at any time.

Yes, as a client, you absolutely can set the schedule yourself. You receive all the permissions in App and can enter them there. The only requirement for the schedule is that it must comply with labor laws and collective agreements regarding daily rest, weekly rest, and working hours. However, for example, how long shifts you want to have and which assistants you want to schedule is entirely up to you.

Yes, as a client, you can help determine the salaries of your personal assistants. As a client, you decide how your assistance allowance will be used, and the only requirement for the salaries is that they fit within the budget for your personal assistance. Of course, we will help you keep track of this.

At many locations, we offer access to a pool of substitutes. However, we prioritize continuity of staff for our clients, and our advice is to first schedule with the regular assistants:

1. In the first instance, shifts are staffed with your regular assistants.

2. Secondly, shifts are staffed with substitute assistants.

3. As a third option, as an emergency solution, we offer personal assistants from our pool of substitutes.

We understand that. If you wish, we are happy to help you, for example, with advertising and the selection process. If you want to manage everything yourself, that is just as good, and of course, you are the one who chooses your assistants. You should never feel restricted with us. As an assistance company, our goal is to work with you to create a form of support that suits you.
We work according to IBIC (Individual Needs in the Center), which is developed by the National Board of Health and Welfare. Through this approach, the focus is on you as a client and your participation throughout the process, from recruitment to how your support is implemented.
Regardless of your personal assistance agreement, we are always here to provide advice, support, and help. With close contact and high availability, your contact person will assist you with your questions and concerns. During evenings, nights, and weekends when the office is closed, our on-call service is available 24/7.

In the end, your personal assistants are the ones who handle lifting heavy loads. We focus on your personal assistants so they can best focus on you. One of our tasks as an assistance company is to provide a good working environment for your personal assistants, something we are constantly working on.

We know that satisfied and happy assistants also improve your quality of life. Security through collective agreements, extensive training opportunities, and benefits are non-negotiable for us.

As a personal assistant, feeling confident in your work with the right skills is a winning concept. All personal assistants receive mandatory training in areas such as first aid, assistant training, fire safety training, and more.

We also customize training courses focused on you as a client, your disability, and your assistive devices. Our benchmark is 2–3 training sessions per year.

We offer legal assistance in your personal assistance and have lawyers and attorneys. We help our clients with the legal aspects of personal assistance before re-evaluation, and we also fight in court if you receive an unfavorable decision. As our client, our legal services cost you nothing.